I deal with 18 companies as part of my job and the staff [working with Sonia] are by far the best. [Their] support, responsiveness and skills are fantastic.
I have experienced great support from the staff at [Sonia]. In my earlier days as a Sonia user, I recall making an error during an allocation process, which meant I "lost" some student data about their site preferences. I phoned [Sonia Support], who restored the missing data in less than 2 hours. That is the type of support I want from a vendor! I enjoy the option of being able to phone and talk with a person - this is a great addition to the email support as I like the "personal touch" provided in a phone discussion.